Website tools
Questions about conversion, compression, AVIF/WebP output, file size behavior, downloads or failed browser uploads.
Contact Support
Need help with TinySharp, the WordPress connector or the Chrome extension?
Use this page for product support, privacy questions, account access, API keys, WordPress setup and browser extension issues.
Support email
Email support@tinysharp.com and include your account email, tool used and a short description of the issue.
WordPress connector
Help with API URL, API key setup, Test Connection, Media Library optimization, backups, restore and quota display.
Chrome extension
Help with page image scan, guest usage, selected image optimization, browser downloads and API connection.
Contact email
For support, email support@tinysharp.com. If you are contacting us about privacy or data processing, use the same address and include “Privacy” or “Data Processing” in the subject line.
What to include
Please include your TinySharp account email, website URL if relevant, whether you used the website tools, WordPress connector or Chrome extension, the browser/WordPress version and a short explanation of what happened.
Files and screenshots
If an image fails to optimize, include the file type, approximate size and the workflow you tried. Do not send sensitive or private images unless they are necessary for troubleshooting and you are authorized to share them.
Response expectations
TinySharp is a focused product and support is handled directly. Critical account, billing or data questions are prioritized over general product feedback.
